Project Format
Community Engagement Platform Online Training
SirsiDynix created a Marketing Product. The training team had to train all customers who would acquire the product. We needed a way to train all the new customers fast and without having to overwhelm the schedules of our trainers.
Background Information
Organization: SirsiDynix
Organization Type: Software Company for Libraries.
Client: Libraries
Audience for the project: Librarians
Problem
A new product was launched and customers needed weren’t using the product because of lack of expertise using the software.
Solution
To create on-demand self-paced online trainings.
Platform: Online Course
My Role
Graphic Designer, Online Training Developer
Highlights
- I volunteered myself to help create online trainings and learned the process of creating an online course. I hadn’t done before to this level or in the context of software training.
- I hadn’t done content creation for a training in this capacity before. I was briefly mentored by a trainer and then I was left to try it. I had to jump with both feet and learn by doing.
- At the time, I was also giving live online training to customers. I was able to ask for customer input on what their user-pains were and add them as examples into the self-lead course.
Showcase
Technical Skills
- Graphic Design: Created some of the assets/icons and layout for the timelines to make it match the requirements of the client.
- Web Development: Added CSS styles and JS scripts for a better UX.
Tools Used
- Adobe Illustrator: Used to create the icons and assets for the course.
- Adobe Photoshop: Used to do minor editing on images.
- Adobe Captivate: Used to build the Course.
- Microsoft Word: To write the script of the course and to have other review it.