Process Guide & Step-by-step Guides

Apprenticeship Admin Guide

Landmark had implemented an apprenticeship program registered with the US Department of Labor. The program would allow their field employees works towards obtaining a Certificate in Craft Labor by the US Department of Labor. Landmark grew exponentially since starting the program and the management of apprenticeship programs became burdensome. They didn't want to let go of the program, but they needed to create a more manageable process to keep up with the demand.

Background Information

Organization: Landmark Excavating Inc.

Organization Type: Construction Company

Client: IT & Systems Department

Audience for the project: Training Program Manager

Problem/Issue

Landmark had created an apprenticeship program for their field workers to obtain Craft Labor certification by the US Department of Labor. The company had grown rapidly and needed to create a better process to maintain the program with the demand. There was no documentation nor formalized process to manage the apprenticeship program.

Solution

Before we could improve the process, we need to document and understand the current process. After gathering information from stakeholders, collaborators, and participants, I created a guide with instruction on how to manage the apprenticeship. In the process, we improved the different processes to manage each stage of the apprentice’s learning path.

Platform: Word & InDesign

My Roll in the Project

Training Program Coordinator, Instructional Designer, & Graphic Designer.

Highlights

  • Collaborated with internal and external stakeholders to gather all the information needed to run the apprenticeship program, and to guide the apprenticeships through their learning path.
  • As gaps in the process were discovered, I improved and refined the process guide to make sure those gaps were closed and recorded in the guide.

Showcase

Landmark Apprenticeship Admin Guide - to share - no branding_Page_02
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ForApprentices-Setting-BuildWitt-English_Page_1
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ForApprentices-Setting-BuildWitt-English_Page_3
ForApprentices-SettingLMS-English
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Technical Skills

  • Graphic Design: Used to design the layout of the step-by-step guides.
  • Instructional Designer: Keeping in mind the apprenticeship program admin as a learner. Keeping in mind the stakeholders and what the program needed to accomplish.

Tools Used

  • Adobe InDesign: Used to create a unified template for the step-by-step guides
  • Microsoft Word: Used to build Apprenticeship Admin Guide